Creating a Situation where you Can Take a Vacation
Just a few years ago I came a cross a man I will refer to as the Tasmanian Devil. He was constantly spinning out of control and extremely frustrated with his 28 year old business that was still making him money. The problem was that he could not find anyone to be responsible enough to let him have any time off.
After a few weeks I realized it was because no one could duplicate his efforts because 
they were all in his head. A few weeks later after following Taz around and writing down all of his processes and questioning the ones that were questionable we determined that beyond the processes were the variables that fluctuated too often. Things like, “That is an old customer and we have to do things different for them”. This was more of the rule than the exception. The next thing to document and place into the customer database were all of these exceptions.
That said, it took rewriting the help wanted ad quite a few times to get exactly what the company needed to survive if Taz took a vacation. It has been over a year now and Taz is spending his summers in a cooler climate and is planning for some much needed snow skiing this winter thanks to the angel we put behind his desk.
Call me 903-521-4570 denicebarton@gmail.com
Training/Best Practices Manuals
- You understand how to run your business correctly but to keep your customers you must duplicate yourself. I will shadow you and document your daily’s, put them into an easy-to-follow guide and make necessary sharable documents for online or print use.
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Policies & Procedures
- After spending some time documenting your business and activities, industry regulations and standards and where profits/losses happen, I will write as extensive of a document as you desire.
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The only way to grow is to duplicate yourself….
- Let’s create a job description, a training manual or documented processes to share with partners, employees or contractors to ensure customer satisfaction.
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Process Improvement
- Do you keep running into the same time-consuming problems? Let’s make you more efficient so you have more time off.